Refund policy

• 14-day withdrawal window — starting from delivery of the last item on the order
• How to start a request — direct customers to their account: https://shopify.com/100428349814/account
• Refund timing — when they can expect their money back after you receive the return
• Return shipping responsibility — who pays for return postage
• Standard outbound shipping refund — you must refund the original standard shipping cost
• Exemptions — any product types excluded from the right of withdrawal (e.g., personalised items, digital downloads once accessed)